We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services.
What we collect: We may collect necessary data such as contact details, usage information, and preferences to improve our services.
How we use your data: We use your data to enhance user experience, process transactions, and provide customer support.
Security: We implement strict measures to protect your personal information from unauthorized access.
For further details, feel free to contact us.
SIUKDigital is committed to the responsible and ethical development, deployment, and use of Artificial Intelligence (AI) technologies, including chatbots and other interactive tools. This policy outlines our principles and practices to ensure compliance with relevant legal frameworks, including but not limited to:
UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018: Protecting personal data and ensuring transparency.
Equality Act 2010: Preventing discrimination and promoting fairness.
Consumer Rights Act 2015: Ensuring products and services are of satisfactory quality, fit for purpose, and as described.
Proposed UK AI Regulation and other relevant EU regulations (where applicable): Keeping up with the latest legal frameworks and their impact on our products.
Copyright, Patents and other Intellectual Property Laws: Ensuring that all data used in our models are legally sourced.
Human Rights Act 1998: Protecting individual rights and freedoms.
Transparency and Explainability: We strive to make our AI systems understandable and explainable, particularly when they impact individuals. We will provide clear information about how our AI systems work and how decisions are made.
Fairness and Non-Discrimination: We are committed to developing AI systems that are fair and unbiased. We will take steps to identify and mitigate potential biases in our data and algorithms.
Data Privacy and Security: We will handle personal data responsibly and in accordance with applicable data protection laws. We will implement appropriate security measures to protect data from unauthorized access, use, or disclosure.
Human Oversight and Control: We recognize the importance of human oversight in AI systems. We will ensure that there are mechanisms in place for human intervention and control, particularly in critical applications.
Safety and Reliability: We will develop AI systems that are safe and reliable. We will conduct thorough testing and evaluation to ensure that our systems perform as intended and do not pose undue risks.
Accountability: We are accountable for the actions and decisions of our AI systems. We will establish clear lines of responsibility and implement mechanisms for monitoring and auditing our AI systems.
Ethical Considerations: We will consider the ethical implications of our AI systems and strive to develop and use AI in a way that benefits society and respects human values.
Continuous Improvement: We will continuously monitor and evaluate our AI systems to identify areas for improvement and ensure ongoing compliance with our principles and applicable laws.
Data Management:
We will implement robust data governance policies and procedures.
We will ensure that data used for training and operating our AI systems is collected and processed lawfully and ethically.
We will minimize the collection and retention of personal data.
We will anonymize or pseudonymize data whenever possible.
Algorithm Development:
We will use diverse and representative datasets to train our AI models.
We will implement techniques to detect and mitigate bias in our algorithms.
We will regularly review and update our algorithms to ensure they remain fair and accurate.
Chatbot and Interactive Tool Design:
We will design chatbots and interactive tools with clear and transparent communication.
We will provide users with information about the limitations of our AI systems.
We will implement mechanisms for users to provide feedback and report issues.
We will make it clear to the user when they are interacting with an AI and not a human.
We will provide easy methods for a user to opt out of AI interaction and speak to a human.
Risk Assessment:
We will conduct regular risk assessments to identify and mitigate potential risks associated with our AI systems.
We will develop contingency plans to address potential risks and incidents.
Compliance Monitoring:
We will establish a compliance program to monitor and ensure adherence to this policy and applicable laws.
We will conduct regular audits of our AI systems and processes.
We will stay up-to-date on the latest developments in AI regulation and best practices.
User Rights:
We will ensure that users have the right to access, rectify, erase, restrict processing, and port their personal data, in accordance with applicable data protection laws.
We will provide clear and accessible information about users' rights.
We will promote a culture of responsible AI development and use.
This policy will be reviewed and updated regularly to reflect changes in technology, law, and best practices.